Privacy Policy

Below we inform you of the treatments carried out at the ABBA Ordino Babot Hotel, where you have stayed, or where you have contracted any service, in accordance with Law 29/2021, of October 28, classified as protection of personal data (LQPD).

Responsible for the Treatment.

ABBA Ordino Babot. Owner: Pere Babi Picolo (hereinafter referred to as the “Hotel”)

   Registered office: Chalet Babot, Calle Cabo del Pui, Carretera de Ordino in Canillo Km2.3 AD 300 (Andorra)

   NIF: F013216M

   Email: ordinobabot@abbahoteles.com

In general terms, for what purpose will we process your personal data?

• Enable the provision of contracted services.

• Administrative management of contracted services.

• Management of information about your reservation, prior to your arrival.

• Enable the sending of commercial communications from the hotel itself.

• Where applicable, allow Abba Hotels, SA to send information, offers, promotions, also by electronic means, regarding the Abba Chain and its different establishments.

• Enable the management of your benefits as a member of the Abbantage program.

• Security of property and/or people, through the hotel's video surveillance system.

• Enable the management of the business relationship with clients and suppliers.

• Respond to queries or suggestions for quality control.

• Preparation of customer profiles based on the services contracted to offer services, offers or promotions that, based on their characteristics, may be of interest to them.

What is the legitimacy for the processing of your data?

• Enable the provision of contracted services. Contractual compliance.

• Administrative management of contracted services. Share certain data with the Chain's establishments to simplify the Check-in process. Legitimate interest in internal management of the hotel, improvement of the services offered.

• Management of information about your reservation, prior to your arrival. Contractual compliance.

• Sending commercial communications about products or services similar to those contracted by the client.

• Legitimate interest of the Hotel, based on article 19.2 of Law 20/2014, of October 16, regulating electronic contracting and operators that develop their economic activity in a digital space.

• Where applicable, allow Abba Hotels, SA to send information, offers, promotions, also by electronic means, regarding the Abba Chain and its different establishments. Consent.

• Enable the management of your benefits as a member of the Abbantage program. Contractual compliance.

• Security of property and/or people, through the hotel's video surveillance system. Mission carried out in the public interest.

• Enable the management of the business relationship with clients and suppliers. Legitimate interest of administrative management of the hotel.

• Enable the response to queries or suggestions for quality control. Legitimate interest of the hotel regarding an increase in customer satisfaction.

• Preparation of customer profiles based on the services contracted to offer services, offers or promotions that, based on their characteristics, could be of interest based on a legitimate interest of the Hotel in direct marketing aimed at increasing the sale of services.

The processing is understood to be carried out based on the aforementioned legitimate interest, having weighed the interest and the fundamental rights and freedoms of the Client. And this is so, both due to the type of data processed and details of the profile (name and surname of the client, number of nights, regime, price paid, type of room reserved, day of arrival and departure), as well as its completeness, as well as the consequences of the profile prepared, the offer of services by the Hotel, which is a consequence that we understand may fall within the scope of expectations of the Hotel Client. In no case are there legal consequences or discrimination in the treatment described.

How long will we keep your data?

• For the provision of contracted services. During the provision of the contracted services and, once completed, during the reading periods established for accounting purposes or until the extinction of possible responsibilities derived from the provision of the services.

• Administrative management of contracted services. During the provision of the contracted services and, once completed, during the reading periods established for accounting purposes or until the extinction of possible responsibilities derived from the provision of the services.

• Share certain data with the Chain's establishments, to simplify the Check-in process. Until you tell us otherwise.

• Administrative management of contracted services. During the provision of the contracted services and, once completed, during the reading periods established for accounting purposes or until the extinction of possible responsibilities derived from the provision of the services.

• Share certain data with the Chain's establishments, to simplify the Check-in process. Until you tell us otherwise.

• Management of information about your reservation, prior to your arrival. During the provision of the contracted services and, once completed, during the reading periods established for accounting purposes or until the extinction of possible responsibilities derived from the provision of the services.

• Sending the hotel's own communications, until stated otherwise.

• Submission of information, offers, promotions, by Abba Hotels, SA, also by electronic means, regarding the Abba Chain and its different establishments. Until you state otherwise through the mechanisms available in each of the communications.

• Enable the management of your benefits as a member of the Abbantage program. While the loyalty program is still active or until you cancel your membership.

• Security of property and/or people, through the hotel's video surveillance system. Mission carried out in the public interest. A maximum of 30 days.

• Enable the management of the business relationship with clients and suppliers. During the provision of the contracted services and, once completed, during the reading periods established for accounting purposes or until the extinction of possible responsibilities derived from the provision of the services.

• Enable the response to queries or suggestions for quality control. Until the resolution of the reported incident.

• Preparation of customer profiles based on the services contracted to offer services, offers or promotions that, based on their characteristics, could be of interest based on a legitimate interest of the Hotel in direct marketing aimed at increasing the sale of services. Until it is considered necessary or, in any case, until you state otherwise.

• Compliance with legal obligations regarding the entry parts and cover of the traveler registration book. Three years from the end of the contracted service or provision.

To which recipients will your data be communicated?

In general, the only communications provided are those that are legally required or essential for the provision of the contracted services:

- Representatives or travel advisors who provide information about the User (for example, travel agencies, tour operators...); - Third party service providers (for example, taxis, restaurants, organizers of activities or excursions...);

- Financial or banking entities;

- Public administrations and State security forces and bodies.

Likewise, communications can be made between the establishment and Hoteles Abba, S.A. or other establishments of the Chain, to enable the management of the Abbantage program, or in order to simplify the check-in process once you have stayed at one of our establishments.

If you have authorized it, your contact information will be communicated to Abba Hotels, S.A. to enable the sending of communications about Abba Hotels, S.A. and the rest of the Chain's hotels.

Service providers that process data on behalf of the Hotel and according to the Hotel's instructions, with whom the Hotel has signed a contract to commission the treatment.

What are your rights when you provide us with your data?

While the Hotel processes your personal data, you have the right to request:

• Access.- The interested party will have the right to obtain from the data controller whether or not the data that concerns him or her is being processed, as well as detailed information about certain aspects of the processing that is being carried out.

• Rectification.- The interested party will have the right to obtain the rectification of inaccurate personal data that concerns them or to have those that are incomplete completed.

• Deletion.- The interested party will have the right to request the deletion of their personal data, in any case the deletion will be subject to the limits established in the regulatory standard.

• Limitation of your processing.- The interested party will have the right to request a limitation regarding the processing of their personal data.

• Opposition to processing.- In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. The Hotel will stop processing the data, except for legitimate, compelling reasons, or the exercise or defense of possible claims.

• Right to the portability of your data.- That is, you will have the right to receive the personal data that concerns you, that you have provided to a person responsible for the treatment, in a structured, commonly used and machine-readable format and to transmit them to another person responsible for the treatment. .

To exercise the rights, the User can send their request to:

   Pedro Babi Picolo

Chalet Babot, Calle Cabo del Pui, Carretera de Ordino in Canillo Km2.3

AD300 Ordino (Andorra)

ordinobabot@abbahoteles.com

What happens if you do not provide the requested data?

The identification data belonging to the client/user, as well as other contact data and any others that may be required by applicable regulations, must be declared and refusal to provide them could mean the impossibility of accessing the service. The remaining data requested is voluntary, so failure to provide it will not prevent the establishment of the contractual relationship.

International transfers.

   It is possible that the User's personal data may be transferred outside Andorra, but in any case, the Hotel will guarantee compliance with the requirements of the LPQD to guarantee the security and legitimacy of the processing of the data by the recipient, whether because is located in a territory with data protection legislation equivalent to that of Andorra, or because the recipient is subject to the standard contractual clauses of the European Commission, among other mechanisms regulated by the applicable regulations.

Security measures.

The Hotel has adopted the legally required levels of security for the protection of personal data, installing all the means and technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided at ABBA. However, the user must be aware that Internet security measures are not impregnable.

Applicable Law or Jurisdiction.

In the event of any dispute or claim arising between the parties in relation to this agreement, the parties agree to submit it to the exclusive jurisdiction of the courts of Andorra. The parties agree that this agreement and any claim, controversy or dispute arising out of or related to it, whether in contract, civil aggravation, tort or any other reason, will be governed and construed in accordance with the laws of Andorra, without giving effect to its conflict of laws rules.