Privacy policy

The web page www.abbahoteles.com is owned by ABBA HOTELS, SA and complies with the requirements given under Law 34/2002, of July 11, regarding Services for Society dealing with Information and Electronic Commerce, of the Royal Decree- law 13/2012, of March 30, as well as of the obligation of Information to the user contemplated in the Organic Law 15/1999, of December 13, of Protection of Data of Personal Character.

Identification Information

Name: ABBA HOTELS S.A.
Tax ID: A31667637
Address: Emilio Arrieta, 25 - 31002 Pamplona
Town: Pamplona
Province: Navarra
Telephone: +34 93 363 23 30
Fax: +34 93 363 23 33
Email: e-business @ abbahoteles.com
URL: www.abbahoteles.com

Any data provided will be dealt with by ABBA Hotels, S.A. to allow for the management of your reservation and facilitate future reservations, based on contractual compliance and will be communicated, with that purpose, to the hotel for which you have made your reservation. If you authorize the sending of communications regarding ABBA and the different establishments of the chain, your data will be processed for that purpose, based on your authorization and will not be communicated to third parties outside the Chain. To expand the information provided or to exercise the rights granted by law (access, rectification, deletion, limitation, opposition and portability) you can access the Privacy Policies.

The data provided will be treated by ABBA Hotels, S.A. to enable the management of your membership in the chain's loyalty program and obtaining benefits, based on contractual compliance. Your information will be shared with the various establishments in the chain for the same purpose. To expand the information provided or to exercise the rights granted by law (access, rectification, deletion, limitation, opposition and portability) you can access the Privacy Policies.

Contact

The data provided will be treated by ABBA Hotels, S.A. to enable the management of the response to your request for information, based on your consent, If you authorize the sending of communications about ABBA and the different hotels in the chain, your data will be processed for that purpose, based on your authorization and they will not communicate to third parties. To expand the information provided or to exercise the rights granted by law (access, rectification, deletion, limitation, opposition and portability) you can access the Privacy Policies.

PRIVACY POLICY

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("RGPD") and its implementing regulations, ABBA HOTELS, SA, ("ABBA") informs all users of the Web page www.abbahoteles.com (the Web & quot;) about the treatment of your personal data, those provided during the access and use of the Web and in your daily relationship with ABBA.

In general for the purpose of dealing with your personal information?

Access the request for information required through the section intended to contact the Web.
Send information, also by electronic means, about ABBA and the different establishments of the chain, about our activities, promotions offers and other information that we understand of your interest.
Allow for the management of your on-line reservation to any of the chain's establishments
Allow for the registration and membership of our loyalty program, Abbantage, as well as the development of all those actions related to the membership of the program and described in their legal conditions. In any case, one of the intrinsic benefits of being part of the program is to receive electronic communications with offers or exclusive promotions for its members.
Allow for the management of the business relationship with clients and/or providers.

What is the legitimacy for the processing of your data?

A request must be made through the Customer Service section of the Web in order to be attended. The given request is given through the sent requirement.
For the remission of information about ABBA and the different establishments of the chain give Your consent / art. 21.1 LSSI, in regards to electronic communications.
To manage reservations on-line, execute the contract.
Manage and join our loyalty program, execute a contract. Art 21.2 LSSI for sending communications.
It is possible to manage a business relationship with clients and/or providers, execute a contract.

How long will we hold your information?

In general, the data you provide will be kept, for as long as necessary, for each of the purposes for which the data are intended. In any case during the legally established terms for this contract, in the case of information related to providing services. For the time period needed to respond and carry out the corresponding internal follow-up of the suggestion or observation communicated. Regarding the remission of commercial communications electronically, indefinitely, until you tell us otherwise.

Who will receive communications of my information?

In general, the communication of your data to third parties is not anticipate. The only communications that, apart from those legally required, could be sent would be between ABBA and the different establishments within the chain, whenever necessary, as in the case of a reservation (hotel in which you will stay), or the management of certain aspects of the loyalty program. In addition to the aforementioned, others who could have access to your data include third parties, Service Managers.

What are your rights when you provide us with your information?

In regards to when ABBA uses your personal information, you have the right to request:
Access.- The interested party shall have the right to obtain from the controller the confirmation of whether or not the data concerning the individual being processed, as well as detailed information about certain aspects of the treatment that is being carried out.

Alteration.- The interested party will have the right to obtain the alteration of inaccurate personal data that concerns them or that is completed those that were incomplete.
Deletion.- The interested party will have the right to request the deletion of their personal data, in any case the deletion will be subject to the limits established in the regulatory norm.
Limitation of its handling.- The interested party will have the right to request a limitation regarding the handling of their personal data.
Opposition to handling.- In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. ABBA will stop processing the data, except for legitimate, imperious reasons, or the exercise or defense of possible claims.
Right to the portability of your data. In other words, you will have the right to receive the personal data that you have, that you have provided to a data controller, in a structured format, of common use and mechanical reading and to transmit them to another data controller.

The aforementioned rights may be exercised by means of a written and signed request addressed to ABBA Hotels, S.A., Emilio Arrieta, 25 - 31002 Pamplona or through the email address: abbahoteles @ abbahoteles.com.

What happens if I don't provide the requested information?

All identifying data belonging to the client/user, as well as the other contact data and any other data that may be required by the applicable regulations, is required to declare them and the refusal to supply them could mean the inability to access the service. The remaining data requested is voluntary, so the failure to provide them will not prevent the establishment of the contractual relationship.

Guardianship of control authorities.

If you think it appropriate, you can request the protection by the Spanish Data Protection Agency and present the corresponding claim. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.
Security measures.

ABBA has adopted the legally required security measures for protection information of a Personal Character and has installed all technological and organizational measures within its reach to avoid any alteration, loss, processing or unauthorized access to the Personal Information obtained by ABBA. Nevertheless, the user should be aware that the security measures on the Internet are not impregnable.

PRIVACY POLICY / HOTEL LODGING.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("RGPD") and its implementing regulations, the Hotel in which it has been lodged and whose social reason has been informed in the basic information provided at the time of your Check In ("Hotel") below provides detailed information about the different treatments of your personal data.

You can find a complete list of the business names of the different establishments of the chain at the end of this document.

In general, what will you do with my personal information?

Allow for the providing of contracted services.
Administrative management of contracted services.
Managing information about your reservation, prior to your arrival.
In your case, allow for the remission of information, offers, promotions, by Abba Hotels, S.A., also by electronic means, for the purpose of the Abba Chain and its different establishments.
Allow for the managing of benefits as a member of the Abbantage program.
Security of assets and/or people, by means of a video surveillance system in the hotel.
Allow for the management of the business relationship with clients and/or providers.
Give answers to requests or suggestions for quality control.

What is the legitimacy for the processing of your data?

Allow to provide for contracted services. Contractual compliance.
Administrative management of contracted services. Sharing specific data with establishments from the chain to make the Check-in process easier. Legitimate interest.
Managing information about your reservation, prior to your arrival. Contractual compliance.
In your case, allow for the remission of information, offers, promotions, by Abba Hotels, S.A., also by electronic means, for the purpose of the Abba Chain and its different establishments. Consent / Art 21.1 LSSI
Allow for the managing of benefits as a member of the Abbantage program. Contractual compliance
Security of assets and/or people, by means of a video-surveillance system at the hotel. Legitimate interest.
Allow fo rthe management of business relationships with clients and/or providers. Legitimate interest.
Allow for the response of requests or suggestions for quality control. Legitimate interest.

How long will we hold your information?

In general, the data provided will be kept, for as long as it is necessary, for each of the purposes to which the data will be destined. In any case during the legally established terms for this contract, in the case of information related to providing services. During the period needed to respond and carry out the corresponding internal follow-up of the suggestion or observation communicated. Regarding the remission of commercial communications electronically, indefinitely, until you tell us otherwise.

Who will receive communications of my information?

In general, the only planned communications are those that are legally required, (Communication of guest information to law enforcement authorities according to the Citizen Security Law) others that may result, as legally established, for example before the AEAT.

In addition, communications between the establishment and Hotels Abba, S.A. or other establishments in the chain, to enable the management of the Abbantage program, or for the purpose of simplifying the check-in process once you have stayed at one of our establishments.

If he had authorized it, his contact information would be communicated to Abba Hotels, S.A. to enable the referral of communications about Abba Hotels, S.A. and the rest of the hotels in the chain.

In addition to the aforementioned, others who could have access to your data include third parties, Service Managers.

What are your rights when you provide us with your information?

In regards to how much the hotel will deal with your personal information, you have the right to request:

Access.- The interested party shall have the right to obtain from the controller the confirmation of whether or not the data concerning the individual being processed, as well as detailed information about certain aspects of the treatment that is being carried out.
Alteration.- The interested party will have the right to obtain the alteration of inaccurate personal data that concerns them or that is completed those that were incomplete.
Deletion.- The interested party will have the right to request the deletion of their personal data, in any case the deletion will be subject to the limits established in the regulatory norm.
Limitation of its handling.- The interested party will have the right to request a limitation regarding the handling of their personal data.
Opposition to handling.- In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. The hotel will stop handling your information, except for reasons that are legitimate, essential or while exercising or defending any claims.
Right to the portability of your data. In other words, you will have the right to receive the personal data that you have, that you have provided to a data controller, in a structured format, of common use and mechanical reading and to transmit them to another data controller.

The referred rights may be exercised in writing and by signing a document request sent to the address of the hotel where you have stayed, before ABBA Hotels, SA, Emilio Arrieta, 25 - 31002 Pamplona or through the email address: abbahoteles @ abbahoteles. com.

What happens if I don't provide the requested information?

Guardianship of control authorities.

If you think it appropriate, you can request the protection by the Spanish Data Protection Agency and present the corresponding claim. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.

Security measures.

The hotel has adopted the legally required security measures for protection information of a Personal Character and has installed all technological and organizational measures within its reach to avoid any alteration, loss, processing or unauthorized access to the Personal Information obtained by ABBA. Nevertheless, the user should be aware that the security measures on the Internet are not impregnable.

List of establishments in the chain:

HOTEL BALMORAL - ESVO, SA

ABBA BURGOS - HOTISUELA, SL

ABBA COMILLAS - CARRICAO, SL

ABBA APARTMENTS COMILLAS GOLF - ROVACIAS, SL

ABBA EUSKALDUNA HOTEL - HOTEL LAGOMAR SL

ABBA FONSECA - SALAMO HOTEL, S.L

ABBA GARDEN - HOTEL ZIRI SL

ABBA HUESCA - BISQUE 2016 SL

ABBA JAZZ - MIVIRAL, SL

ABBA MADRID - CULMINA PROJECT, SL

ABBA SUITES PLAYA DEL CARMEN - TEN SMILES MANAGEMENT SA DE CV

ABBA PALACIO SOÑANES - PALACIO DE SOÑANES, SL

ABBA PLAYA GIJÓN - Mauna 2016 SL

ABBA PRESIDENTE SUITES PUERTO MONTT - D.PORTALES SpA

ABBA PRESIDENTE SUITES SANTIAGO - L.THAYER SpA

ABBA RAMBLA - ARANEKO 2011, SL

ABBA SAN SEBASTIAN - SPARTA HOTEL SL

ABBA APARTMENTS - PLAYA DE GROS - SANSE RENTAL SL

ABBA SANTANDER - HOTEL EL ARENAL DE SANTANDER, SL

ABBA SANTS - HOTELAMA, SL

ABBA SEVILLA - SKYNET HOTEL SL

ABBA SUITES BILBAO CITY CENTER - BELONA RECURSOS SL

ABBA ORDINO BABOT - PERE BABI PICOLO

ABBA XALET SUITES - HRT,S.L.

Revised version December 2024.

Guideline on the use of cookies

This Cookies Policy is an integral part of the Legal Notice and the Privacy Policy of ABBA HOTELS, S.A. The access and navigation on the site, or the use of its services, implies the acceptance of the General Conditions established in our Legal Notice (and therefore of the Privacy Policy and Cookies Policy). Please, read them carefully. We appreciate that you have decided to visit us. We want your experience to be the best possible, and for that reason we have written this Cookies Policy in the most transparent way possible.

What is a Cookie?

Cookies are files that contain small amounts of information that are downloaded to the user's device that is used when you visit a website. Its main purpose is to recognize the user each time you access www.abbahoteles.com allows us, in addition, to improve the quality and usability of our website. Cookies are essential for the functioning of the Internet; they can not damage the user's device / device and, if they are activated in your browser's configuration, they help us identify and resolve possible errors in the operation of www.abbahoteles.com.

Types of Cookies

There are different types of cookies. They all work in the same way, but they have small differenes:
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Examples of Session Status cookies: recently_watched_video_id_list

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